Shipping Information

Important: Please be sure to check your Junk Mail and add "shopcraze.com" to your "safe sender list." 

We ship to United States (domestic), Canada, United Kingdom, Spain, France, Germany, Australia and many more countries. Please read important shipping information below.

United States Customers

Shipping within United States

Yes, we ship to all 50 U.S. states, including U.S territories (Puerto Rico, Guam and U.S Virgin Islands)

Cost of shipping within United States

Please refer to the information listed below.

Delivery time within United States

Delivery time is generally calculated as following:

Delivery Time = Order Processing Time + Mail Carrier Delivery Time

USPS First Class Mail

Order Processing: 1 - 2 business days (excluding Saturday, Sunday and U.S. holidays)
Mail Carrier Delivery Time: 3 – 5 business days (excluding Saturday, Sunday and U.S. holidays)

USPS Priority Mail

Order Processing: Usually within 24 hours and takes priority over First Class orders (excluding Saturday, Sunday and U.S. holidays)
Mail Carrier Delivery Time: 2 – 3 business days (excluding Saturday, Sunday and U.S. holidays)

*All times provided are estimates

International Customers

International Countries

We can ship to the following countries:

International Shipping Cost

Please refer to the information listed below

 *International Tracking is provided only on large orders. 

International Delivery Time

International delivery time is generally calculated as following:

Delivery Time = Order Processing Time + U.S. Mail Carrier Delivery Time + International Mail Carrier Delivery Time

USPS First Class International Mail

Order Processing: 1 - 2 business days (excluding Saturday, Sunday and U.S. holidays)
Total Delivery Time: 2 – 4 weeks (excluding U.S. and international holidays)

USPS Priority International Mail

Order Processing: Usually within 24 hours and takes priority over First Class orders (excluding Saturday, Sunday and U.S. holidays)
Total Delivery Time: 1 – 2 weeks (excluding U.S. and international holidays)

*All times provided are estimates

Lost or damaged merchandise

Risk of loss, damage and title for merchandise shipped to countries outside United States will pass to you (“the buyer”) upon our (“Shop Craze”) delivery to the mail carrier. Lost or damaged items shipped outside of United States will not be replaced or refunded.

International Taxes, Duties and Custom Fees

Your purchase at Shop Craze does not include duties, taxes or any custom fees. You are fully responsible for paying any duties or fees required by your country’s policy. Please check with your local post office to determine an amount under which there are minimal or no taxes required. We will disclose the full amount of the content on the package, as required by the law. Any request to change content type or amount will simply be ignored.

General Questions

Guarantee delivery by a certain date?

No, absolutely NOT. All times, i.e. delivery and processing times are provided as estimates. Delays can happen, especially during busy seasons such as holidays and special occasions.

Refused Shipment

If you refuse shipment from us (“Shop Craze”), you will be responsible for original shipping charges, any import fees and the cost of returning the package back to us. Shipping charges and any other cost incurred on the package will be deducted from the refund amount.

Returned Shipment

If your package is returned to us (“Shop Craze”) for reason including, but not limited to, incorrect shipping address, data-entry issues, PayPal issues, system issues, typo, returned by the mail carrier, you will be responsible for original shipping charges, any import fees and the cost of returning the package back to us. Shipping charges and any other cost incurred on the package will be deducted from the refund amount.  If we need to re-ship the package, you will be required to pay for shipping, even if you received free shipping originally. Shipping charges cannot be refunded under any circumstance and re-shipping a package will always cost you the full shipping & handling cost.

Shipping Confirmation

You will receive a Shipping Confirmation e-mail from Shop Craze when the order is prepared, packed and dropped off at the mail carrier.

For domestic (United States) orders the shipping confirmation email will contain a tracking number (delivery confirmation)

For international orders the shipping confirmation email may contain the tracking number if a shipping method was chosen with Tracking Information.  First Class International Mail does not have international tracking. Your Customs Forms number is not a tracking number.

Returns & Refund

All sales are final. We do not accept any returns under any circumstances due to the nature of products we are selling. This way you can be assured that you are not being sold returned products by other customers. If you have any questions, please ask before you make your purchase.